Resolved -
The Fix implemented correctly solved the incident
Feb 11, 15:30 CET
Monitoring -
A fix has been implemented and we are monitoring the results.
Feb 11, 14:24 CET
Identified -
There has been an issue with Certainly's migration to a new database that has affected conversactions created between 05:00 and 11:06 CEST.
The issue has caused irregular bot behaviour for some conversations during this time period.
The issue has been identified and a fix launched to production. We will monitor the situation and provide updates
Feb 11, 11:40 CET